App Viber Customer Service: A Frustrating Experience

As a loyal customer of App Viber, I was shocked to experience horrible customer service that left me feeling frustrated and helpless. The issue began when I needed to make an urgent call to Ukraine, only to find out that my account had run out of credits. Despite being on a 30-day plan, the system refused to allow me to purchase more minutes or apply existing minutes to my account.

I reached out to App Viber's customer service team for assistance, and was initially told that they would address the issue as soon as possible. However, after waiting for an extended period, I received a response that failed to address my concerns. The message simply stated that my case was already open and that someone would be in touch with me shortly.

Unfortunately, this lack of resolution is not uncommon when dealing with App Viber's customer service team. Despite submitting multiple tickets and requests for assistance, the issues are often left unresolved or ignored altogether. In fact, I have been told on numerous occasions that there is no need to submit further tickets, only to be left waiting for an extended period without any resolution.

My experience with App Viber has been a disappointing one, and I would advise others to exercise caution when dealing with the company's customer service team. Despite their promises of prompt assistance, it seems that issues are often left unresolved or ignored. As a result, I would recommend saving yourself the time and effort by avoiding App Viber altogether.

As a customer, it is unacceptable to be treated in this manner. App Viber's failure to address my concerns and resolve the issue has left me feeling frustrated and helpless. I hope that in the future, the company will take steps to improve its customer service and provide more effective solutions for customers who are experiencing issues with their accounts. Until then, I would advise others to be cautious when dealing with App Viber's customer service team.

App viber